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Car service was waiting for me outside of baggage claim and the walk to the car is about 5-7 minutes. On arrival at the Ritz, my room was not ready, so I stored my luggage while I went to give my lecture. Before that I went by the spa to schedule a facial. Interestingly, you cannot change the time within 24 hours of scheduling. So once I scheduled, even for a few hours later, I was stuck with it. The hostess suggested a facial for me and provided a tour of the facility.
The room was spacious and overlooked the resort (pine trees), but from many rooms, I suspect there is a beautiful view of the lake. The decor is "camp chic" and the bathrooms very typical for Ritz Carlton. Quickly off to my facial.
Off to the waiting area, with tea and refreshments, to meet my therapist. She recommended a great facial. ESPA products are used. The facial didn't seem long enough and did not include a hand or foot massage, but did include an extensive scalp massage, which I was expecting. I didn't have my watch but I bet it wasn't quite 50 minutes. I had a couple of "add-ons" like a collagen mask, but I didn't realize each would be $40! Not sure it was worth it. 22% gratuity was included, and since I received a 20% group discount, I guess it all evened out. Overall, I enjoyed my afternoon at the spa.
Dinner was at the poolside cafe, which was delightful on a summer evening. I had an excellent hummus appetizer, salad and a glass of wine. It started raining mid-meal and the staff was diligently trying to get the sliding doors closed to prevent guests from getting drenched. Bravo!
Turn down service was not performed since I went to bed at 830. However, earlier in the day a cute little basket of fruit and water was left in my room
A jog on the property in the morning was nice, but hilly by most runners' standards! There are plenty of trails, many of which are shared with golfers, so look out for amiss drives!
I was looking forward to a shower upon my return to the room. When I started my shower I noticed, the shower gel was rather lightweight. After opening it, only one squirt of shower gel was available. The only bar of soap was across the room at the sink. Needless to say, my shower gel ended up being shampoo. This means that either the gel spilled or it was never changed from the last patron. I suspect the latter, because when I went to use a qtip, the container was empty except for one open qtip pack with one unused qtip! This is not to the standard of a Ritz Carlton!
Off to buffet breakfast which was average. One thing I will point out is that at dinner the night before and at breakfast, there seemed to be many flies. I get that it is summertime in Georgia, but can't you do something discreet to limit the flies?
At checkout, I complained about the housekeeping deficiency, but other than "sorry", nothing was personally addressed. Furthermore, I noted the deficiency in my online survey, never to hear anything back from the hotel.
Ritz Carlton at Reynolds Plantation is not recommended by this luxury traveler.